Products purchased from SC CONAR DAN IMPORT EXPORT SRL can be returned in the following situations:
1) The product you received does not comply with the specifications on our website
In this case, you can ask for the product to be replaced with a compatible one (if it exists in our offer) or you can ask for a refund. You may also agree to receive another product, paying the difference in price (if the replacement product is more expensive than the one originally ordered) or getting a refund for the difference (if the replacement product is cheaper than the one originally ordered).
In this case, the customer must return the product, the return and shipping costs will be borne by SC CONAR DAN IMPORT EXPORT SRL, if the same courier is used with which the respective order was originally shipped.
2) You were mistakenly sent a product other than the one you ordered
Please return the product as soon as possible so that it can be replaced with the correct one. If the product you want no longer exists in our offer, you can ask for a full refund of the consideration.
Return and shipping costs for the replacement product (if applicable) will be borne by SC CONAR DAN IMPORT EXPORT SRL, if the same courier is used with which the respective order was originally shipped.
Products that show forms of consumption or wear, with the packaging opened or unsealed, that show physical changes, bumps, scratches, etc., are not accepted for return. If you are considering returning the product you ordered, please ensure that it is unsealed or used.
To return a product, contact us by phone or email.