The terms and conditions on this page establish the legal terms that apply to your use of the website www.elara.ro and will apply to all product sales on the website.

The terms and conditions on this page are completed with the rest of the terms and conditions on the website, but also with the Romanian legislation in force. Using this site implies acceptance of all the terms and conditions specified on the web page. We reserve the right to change the terms and conditions without prior notice.

1) The following terms are interpreted as follows:

elara.ro is a store with handmade products, owned by SC CONAR DAN IMPORT EXPORT SRL, legal entity of Romanian nationality, with Unique Registration Code 11729863, no. reg. com: J40/3474/1999

SUPPLIER/SELLER - any legal entity that markets its products through elara.ro

CLIENT - it can be any natural person who is over 18 years old or a legal person who creates an account on elara.ro and places an order, which is later confirmed by the Supplier

USER - any person over the age of 18 who browses elara.ro, even if they do not place any order

CONTRACT - any order placed is equivalent to a sales contract, after the order is accepted by the Suppliers

When the above terms are used on elara.ro, they have the meaning given above. You can identify these previously defined terms by the fact that they start with capital letters. When we say "we", we mean it elara.ro.

2) General terms

ELARA is a brand with handmade products, polymer clay earrings and accessories. The price of the products may change without prior notification to the Users. Once an order has been placed and confirmed, its final price cannot be changed by the Customer who placed the respective order.

The notification received by the customer, immediately after placing the order, has the role of information and does not represent its confirmation. This notification can be done electronically (email) or by phone.

The selling price of the products is the one displayed on elara.ro. It includes all taxes, with the exception of courier fees. It can be modified at any time, without prior notice. Customers will always pay the existing prices on the website at the time of placing the products.

3) Site content

The information presented on the site (text, graphics, logos, button icons, images, video clips, etc.) can only be used for the purpose of informing elara.ro Users and Customers. They cannot be used for other purposes without the written consent of SC CONAR DAN IMPORT EXPORT SRL. The information may be reproduced by printing for personal use only. They cannot be reproduced, distributed or transmitted to another person or incorporated into any kind of document or material.

Photos taken or edited by elara.ro they cannot be taken over or used for any purpose by third parties, without the written consent of SC CONAR DAN IMPORT EXPORT SRL.

Unauthorized use of this information (content) attracts legal liability, of a civil or criminal nature, as the case may be. Parts of the site or content cannot be systematically extracted or reused without the written consent of SC CONAR DAN IMPORT EXPORT SRL.

Product descriptions are made by the Suppliers. They assume the veracity of the information.

elara.ro is not responsible for possible color differences between those displayed on the monitor/device of Customers/Users and that of the products.

4) About fraud

Any attempt by a person to access a user's personal data, to modify the site's content will be considered an attempted fraud elara.ro or to affect the performance of the server on which the site runs.

Any illegitimate access to a user's personal data, unauthorized modification of the site will be considered fraud elara.ro or affecting the performance of the server on which the site runs.

Frauds and attempted frauds will be punished according to the criminal legislation in force, and the injured parties can ask the court for the reparation of moral or pecuniary damages, as the case may be.

5) Delivery of products

The delivery time is 2-5 working calendar days for Romania, 10-21 working days for the European Union and the delivery time is calculated from the date of receipt of your order. This term may be changed for reasons beyond our control.

Taxele de livrare sunt calculate cu taxa pe valoare adaugata (TVA) inclusă și sunt următoarele: pentru comenzi cu livrare în Romania cu total mai mic de 100 de lei, costul expedierii este de 18 lei. Pentru comenzi cu livrare în Romania cu total mai mare de 100 de lei, costul expedierii este de 0 lei. Pentru comenzi cu livrare în Uniunea Europeană costul expedierii este de 15 euro. În ziua in care coletul cu comanda dumneavoastră va fi expediat, veți fi înștiințat prin e-mail sau telefonic de către noi. Coletul poate fi preluat de orice membru al familiei.

The products are delivered within the limit of the available stock. If one or more of the ordered products is no longer in stock, you will be notified accordingly. In some cases, the ordered product can be replaced with a similar one if you wish and agree to this. For product delivery, we have chosen to have only one partner, GLS Courier for orders in Romania. For orders outside Romania, we use Posta.

6) Payment methods

- Bank Transfer
– Payment on delivery

7) Returning products

Products purchased from SC CONAR DAN IMPORT EXPORT SRL can be returned in the following situations:

– The product you received does not comply with the specifications on our website

In this case, you can ask for the product to be replaced with a compatible one (if it exists in our offer) or you can ask for a refund. You may also agree to receive another product, paying the difference in price (if the replacement product is more expensive than the one originally ordered) or getting a refund for the difference (if the replacement product is cheaper than the one originally ordered).

In this case, the customer must return the product, the return and shipping costs will be borne by SC CONAR DAN IMPORT EXPORT SRL, if the same courier is used with which the respective order was originally shipped.

– You were mistakenly sent a product other than the one you ordered

Please return the product as soon as possible so that it can be replaced with the correct one. If the product you want no longer exists in our offer, you can ask for a full refund of the consideration.

Return and shipping costs for the replacement product (if applicable) will be borne by SC CONAR DAN IMPORT EXPORT SRL , if the same courier is used with which the respective order was originally shipped.

Products that show forms of consumption or wear, with the packaging opened or unsealed, that show physical changes, bumps, scratches, etc., are not accepted for return. If you are considering returning the product you ordered, please ensure that it is unsealed or used.

To return a product, contact us by phone or email.

8) Force majeure

The suppliers reserve the right to delay or cancel deliveries of the ordered products if they cannot be honored for reasons beyond their control, such as unfavorable weather conditions, epidemics, protests, etc.

Each party has the right to notify the other party of the full termination of the Contract, if within 15 days, one of the events from the previous point does not cease. In this case, none of the parties can claim the payment of damages-interest from the other.

9) Litigation

Any dispute arising between Customers, Users or Suppliers and elara.ro will be resolved amicably. If the dispute cannot be resolved amicably, it will be resolved by the competent courts.

In court, disputes will be resolved according to Romanian legislation.